Customer service

Systems for your customer service team: every inquiry, complaint, or request flows into a unified screen shared across the team. No message gets lost between personal phones and separate inboxes, managers can identify delayed tickets immediately, and agents see the customer's full history before replying.

This category includes two open-source systems: a ticketing system for structured support with assignees and resolution SLAs, and a unified inbox for real-time messaging across all channels. We host either option for you in Egypt.

• No lost inquiries: Every ticket has an assigned owner, routed automatically to agents according to rules you define.
• Clear response SLAs: Configurable response and resolution deadlines, with alerts before a ticket breaches SLA.
• Canned responses and knowledge base: Quick templates for common questions, and a self-service knowledge base where customers find answers before asking.
• Measure customer satisfaction: Post-resolution CSAT surveys, along with detailed reports on response times and agent productivity.
• No per-agent license fees: Open-source software hosted for you in Egypt, sized to match your message volume (infrastructure design).