Chatwoot for unified customer inbox

Customers reach out from everywhere: live chat on your website, WhatsApp messages, social media comments, and emails. Here, every inquiry lands in a unified team inbox, routing conversations to available agents, displaying complete customer history before replying, and preventing lost messages across personal phones. All conversations stay on a server we host for you in Egypt.

If you are looking for an alternative to Intercom, Zendesk, or Respond.io, or an official shared WhatsApp inbox for your team, this replaces:

• Intercom.
• Zendesk Chat and Messaging.
• Respond.io.
• A single physical smartphone running WhatsApp passed around between employees.

• Website live chat widget customized with your company branding and colors.
• Official WhatsApp Business API integration.
• Facebook Messenger, Instagram DMs, Telegram, email inboxes, and SMS channels.
• Conversation assignment: Manual or automatic round-robin routing to specific agents and teams.
• Private internal notes invisible to customers, with colleague @mentions.
• Canned responses (macros) for replying to frequent inquiries in two keystrokes.
• Conversation labels and filters by topic, urgency, or customer status.
• Automation rules such as escalating complaints to senior support teams.
• Business hours configuration with automated out-of-office responses.
• Unified customer profile tracking interaction history across every connected channel.
• Customer satisfaction (CSAT) surveys triggered automatically after conversation resolution.
• Help center knowledge base publishing self-service support articles.
• Reporting dashboards tracking first response times, resolution times, and agent performance.
• Mobile apps for Android and iOS allowing agents to reply on the go.

Built on Chatwoot, an open-source customer engagement and messaging platform.

• Arabic: The admin console is partially localized with remaining screens in English; Arabic customer messages render completely, and the customer-facing website chat widget displays in Arabic. We can complete console translation under customization.
• Hosting: We host it for you in Egypt, sizing server capacity to your support agent headcount and message volume (infrastructure design).

• Part of: The eCommerce bundle.
• Integrates with: WhatsApp notifications, customer helpdesk and ticketing, modern online store, and CRM and sales management.

• eCommerce stores and retail and apparel shops selling and answering inquiries across social channels.
• Schools and training centers fielding admissions questions from parents and students.
• Small and medium enterprises currently handling customer inquiries from a single shared mobile phone.