Monthly operations and support

Company systems need ongoing care after deployment: someone to monitor health, manage backups, apply updates and security patches, and answer staff questions. We handle this every month so your systems stay reliable while you focus on your business, without needing to hire an internal IT operations team.

• A single internal IT employee carrying the burden of all company systems alone.
• Unmonitored, unpatched systems left alone until they break down.
• Backups that no one knows whether they can actually be restored when needed.

• Monitoring and alerting: We detect issues and begin resolving them before your team notices.
• Daily backups inside Egypt, with scheduled recovery tests.
• System updates applied after staging review, scheduled outside your core working hours.
• Security patches for operating systems and business software.
• User management: Adding employees, revoking access, and modifying permissions upon request.
• Team support in Arabic for everyday technical questions and troubleshooting.
• SSL certificate and domain renewals handled proactively before expiration.
• Storage and performance monitoring, scaling server capacity as your workload grows.
• Monthly report detailing system health, completed actions, and performance metrics.
• Minor configuration changes to settings and reports included in the service.

• Arabic: Support communications and monthly reports are delivered in Arabic.
• Hosting: We operate your systems inside Egypt, at Link Datacenter or Huawei Cloud Cairo Region, or in your custom infrastructure (infrastructure design).

• All marketplace systems: Asas, accounting, Bon, and data protection system.
• Part of: The Asas ecosystem.
• Related services: Infrastructure design, hosting in Egypt, and server monitoring.

• Small and medium enterprises and startups without a dedicated internal IT department.
• Professional offices.
• IT departments looking to offload routine maintenance and operational tasks.